Main description:

Get more practice with medical assisting competencies and test your critical thinking skills! Designed to support Kinn's The Administrative Medical Assistant: An Applied Learning Approach, 8th Edition, by Alexandra P. Adams, this study guide offers a complete review of content and a wide range of exercises to help you master CAAHEP and ABHES competencies.

Contents:

Introduction

1. Becoming a Successful Student
2. The Healthcare Industry

Unit One: Introduction to Medical Assisting

3. The Medical Assisting Profession
4. Professional Behavior in the Workplace
5. Interpersonal Skills and Human Behavior
6. Medicine and Ethics
7. Medicine and Law

Unit Two: Administrative Medical Assisting

8. Computer Concepts
9. Telephone Techniques
10. Scheduling Appointments
11. Patient Reception and Processing
12. Office Environment and Daily Operations
13. Written Communications and Mail Processing

Unit Three: Health Information in the Medical Office

14. The Paper Medical Record
15. The Electronic Medical Record
16. Health Information Management
17. Privacy in the Physician's Office

Unit Four: Billing and Coding Procedures

18. Basics of Diagnostic Coding
19. Basics of Procedure Coding
20. Basics of Health Insurance
21. The Health Insurance Claim Form
22. Professional Fees, Billing, and Collecting

Unit Five: Financial and Practice Management

23. Banking Services and Procedures
24. Management of Practice Finances
25. Medical Practice Management and Human Resources
26. Medical Practice Marketing and Customer Service

Unit Six: Assisting with Medical Specialties

27. Emergency Preparedness and Assisting with Medical Emergencies

Unit Seven: Career Development

28. Career Development and Life Skills

Procedure Checklists

English-Spanish Terms