Main description:

Professional and Therapeutic Communication, second edition, provides students with a comprehensive understanding of communication as they enter complex and diverse multidisciplinary healthcare environments. It guides students through concepts fundamental to both the professional and therapeutic elements of the caring relationship and all aspects of interpersonal interaction that are essential to safe, high-quality healthcare.

The book is updated with rich pedagogical features to support student learning and includes additional content focusing on the important use of 'self' in communication, extending into concepts of reflection and practice. It promotes skills development throughout with an emphasis on providing content for healthcare students from all health disciplines so they can effectively communicate with patients, clients and consumers in contemporary healthcare contexts.

Contents:

PART 1: COMMUNICATING PROFESSIONALLY AND THERAPEUTICALLY1. An introduction to professional and therapeutic communication2. Principles and practices in communication3. Communication and self4. Reflection and clinical supervisionPART 2: PROFESSIONAL AND THERAPEUTIC COMMUNICATION IN CONTEXT5. Interprofessional communication6. Communicating in culturally diverse contexts7. Communication within the organisation8. Communication and the communityPART 3: ETHICAL AND SUPPORTIVE COMMUNICATION9. Safety and quality in clinical communication10. Confidentiality, privacy and communication11. Advocacy and the healthcare professional role12. Managing conflictPART 4: COMMUNICATION LITERACY13. Communication and health literacy14. Academic writing and communication skills15. Digital communication