Main description:

Our ability to communicate is a key part of everyday life and is an essential skill, particularly when communicating with vulnerable people in a health and social care setting.

Presented in a unique and easy-to-use dictionary format, this practical guide will help students and practitioners understand and apply the principles of effective communication. From the 'how to' practicalities through to challenges and honing existing skills, this book will ensure they have the confidence and knowledge to communicate skilfully and successfully in many different contexts and settings.

The new edition features:
New chapter entries covering empathy, documentation and simulation

Group exercises added in each chapter

New information on National Accessible Information Standards on learning difficulties

Essential reading for anyone working in the helping professions for whom good communication skills are an essential part of their role.

Contents:

Acceptance
Active Listening
Advising
Advocacy
Anti-discriminatory Practice
Assertiveness
Assessment
Barriers to Good Communication
Breaking Bad News
Chairing Meetings
Challenging
Complaints
Confidentiality
Conflict Management
Counselling
Court Room Skills
Documentation, Recording and Form Filling
Ecomaps
Emotional Intelligence (EI)
Empathy
Empowerment, Resilience and a Strengths Perspective
Endings
Establishing a Professional Relationship
Feedback: Giving and Receiving
Genograms
Getting Unstuck
Group Work
Information & Communication Technology (ICT) and Health Informatics
Interpreters
Interprofessional Collaboration
Interviewing Children
Labyrinths
Learning Difficulties
Loss
Mediation Skills
Mindfulness
Motivational Interviewing
Non-verbal Communication
Overcoming Fears and Anxieties
Professional Capabilities Framework (PCF)
Reflective Practice
Religion
Simulation
Social Media
Spirituality
Suicide
Supervision
Talks and Presentations
Telephone, Skyping and Video Conferencing Skills
Time Management
Tricky Topics: Sexuality and Death
Whistle Blowing
Wrong Messages