Practitioners in health and social care are often required to work with clients who do not want to work with them, and these 'reluctant' clients can often be the most challenging, but most rewarding, to work with. This is a practical, jargon-free book covering all the issues that practitioners are likely to encounter in the course of working with reluctant clients. The emphasis is on making theory easy to use, and the book promotes an easily digestible and lively approach to learning. Activities to work through are included at the end of each topic and illustrations feature throughout. The topics covered include staying safe, verbal and non-verbal communication, making initial contact with a client, crisis situations, recording, and how to end work with a client. This will be an essential book for students, practitioners, voluntary sector workers and trainers in the social care and social work fields.
1. Starting points.; 2. Your philosophy.; 3. Helping others.; 4. Messages.; 5. Power.; 6. Non-verbal communication.; 7. Dress.; 8. Rights.; 9. Staying safe.; 10. Making contact with clients.; 11. Contracts.; 12. Recording.; 13. Methods of helping suited to the reluctant client.; 14. Good endings.; 15. Rewards. References. Index.