Main description:

This thoroughly revised and updated Second Edition of "Communication Skills for Health and Social Care" provides an accessible introduction to the wide range of communication skills needed for contemporary health and social care practice. Presenting in a unique and easy-to-use dictionary format, the book acts as a working tool which students can dip in and out of throughout their course, and continue to use once they have qualified for practice. The updated edition includes new chapters on: Groupwork; Interprofessional Collaboration; Emotional Intelligence; Assertiveness; and, Information and Communication Technologies (ICT). Offering a fresh approach to a core topic on the health and social care curriculum, each chapter suggests group activities and further reading, making this book an ideal resource for students of health, social care, social work and nursing, as well as qualified practitioners. Bernard Moss is Emeritus Professor of Social Work Education and Spirituality at Staffordshire University and Senior Fellow and National Teaching Fellow, Higher Education Academy, UK.

Contents:

Foreword by Professor Neil Thompson Acceptance Active Listening Advising Advocacy Anti-Discriminatory Practice Assertiveness Assessment Barrier Gestures Breaking Bad News Chairing Meetings Challenging Confidentiality Conflict Management Counselling Courtroom Skills Ecomaps Emotional Intelligence (EI) Empathy Empowerment, Resilience and a Strengths Perspective Endings Establishing a Professional Relationship Feedback - Giving and Receiving Genograms Getting Unstuck Group Work Information & Communication Technology (ICT) and Health Informatics Interpreters Inter-professional Collaboration Interviewing Learning Difficulties Loss Mediation Skills Non-Verbal Communication Reflective Practice Religion Spirituality Supervision Talks and Presentations Telephone Skills Time Management Whistle-Blowing Wrong Messages Index