Main description:

A clinician's guide to maximizing patient outcomes and positive health care relationships with evidence-based communication tools

Understanding Clinical Negotiation helps clinicians navigate patient desires toward mutually defined goals. Patient relations, satisfaction, and engagement are more important than ever. But today's patients, who often research their condition online or buy into direct-to-consumer pharma advertising, sometimes demand tests and treatments that are dubious or unnecessary-and expensive. This new health consumer landscape makes the ability to clinically negotiate with patients an increasingly important skill. This one-of-a-kind guide provides insights and pragmatic skills needed to strike the right balance between care and costs, while ensuring the satisfaction and safety of every patient.

Contents:

Contributor
Preface
I Background and Rationale
1 Clinical Negotiation and the Search for Common Ground
2 The Nature of Patients' Expectations and Requests
II Barriers and Strategies
3 Clinical Negotiation in the Context of Modern Practice
4 How Communication Fails
5 Managing Emotions in the Clinical Negotiation
6 Strategies for Successful Clinical Negotiation
III Applications
7 Negotiating Requests for Tests, Referrals, and Treatments
8 Clinical Negotiation and Controlled Substances
9 Negotiating with Hospitalized Patients and Their Families
10 Negotiating with Physician Colleagues and Other Health Care Professionals
Epilogue
Index