Underline by the importance of sustainable quality management practices to contemporary organizations, this edited book complies best practice cases of leaders who have initiated and facilitated quality practices in their organizations. The cases highlight how these best practices manifested in their work cultures, values, and beliefs. Not only do they address organizational efforts towards implementation of quality practices, but they also discuss the challenges the leaders faced to instill a sense of quality in practices across the hierarchical structures of their organizations.
The book highlights the profiles of quality leaders, their journey and their successes in leading quality in their organizations. A book would be an interesting read for those who are eager to integrate quality in their work culture.
A key message emerging from these expertise is that 'passion' is truly behind the quality success!
Chapter 1: Introduction: Internalizing Organizational Excellence: Why and how?
Chapter 2: Quality Culture at the Top: Insights from Quality Award-Winning CEO's
Chapter 3: New CRM Acronym - "Customer Really Matters"?
Chapter 4: Total Quality Talent Management: Echoes for High Performance
Chapter 5: What is a Process Champion? Building a Culture of Continuous Improvement
Chapter 6: Our Success with Six-Sigma
Chapter 7: Managing the Change: Embracing Quality Skills
Chapter 8: Steps Towards Sustainable Business Excellence
Chapter 9: Let's Benchmark: Strategies and Policy
Chapter 10: Quality Awards and Certification: an exceptional journey
Chapter 11: Conclusion: Towards Building a Culture of Business Excellence