In The Patient Revolution, author Krisa Tailor a noted expert in health care innovation and management explores, through the lens of design thinking, how information technology will take health care into the experience economy. In the experience economy, patients will shift to being empowered consumers who are active participants in their own care. Tailor explores this shift by creating a vision for a newly designed health care system that's focused on both sickness and wellness, and is driven by data and analytics. The new system seamlessly integrates health into our daily lives, and delivers care so uniquely personalized that no two people are provided identical treatments. Connected through data, everyone across the health care ecosystem, including clinicians, insurers, and researchers, will be able to meet individuals wherever they are in their health journey to reach the ultimate goal of keeping people healthy. The patient revolution has just begun and an exciting journey awaits us. Praise for the patient revolution "A full 50% of the US population has at least one chronic disease that requires ongoing monitoring and treatment.
Our current health care system is woefully inadequate in providing these individuals with the treatment and support they need. This disparity can only be addressed through empowering patients to better care for themselves and giving providers better tools to care for their patients. Both of those solutions will require the development and application of novel technologies. In Krisa Tailor's book The Patient Revolution, a blueprint is articulated for how this could be achieved, culminating in a vision for a learning health system within 10 years." Ricky Bloomfield, MD, Director, Mobile Technology Strategy; Assistant Professor, Duke Medicine "In The Patient Revolution, Krisa Tailor astutely points out that 80% of health is impacted by factors outside of the health care system. Amazon unfortunately knows more about our patients than we do. The prescriptive analytics she describes will allow health care providers to use big data to optimize interventions at the level of the individual patient. The use of analytics will allow providers to improve quality, shape care coordination, and contain costs. Advanced analytics will lead to personalized care and ultimately empowered patients!"
Linda Butler, MD, Vice President of Medical Affairs/Chief Medical Officer/Chief Medical Information Officer, Rex Healthcare "The Patient Revolution provides a practical roadmap on how the industry can capture value by making health and care more personalized, anticipatory, and intuitive to patient needs." Ash Damle, CEO, Lumiata "Excellent read. For me, health care represents a unique economy one focused on technology, but requiring a deep understanding of humanity. Ms. Tailor begins the exploration of how we provide care via the concepts of design thinking, asking how we might redesign care with an eye toward changing the experience. She does an excellent job deconstructing this from the patient experience. I look forward to a hopeful follow-up directed at changing the provider culture." Alan Pitt, MD, Chief Medical Officer, Avizia "Whether you're a health care provider looking to gain an understanding of the health care landscape, a health data scientist, or a seasoned business pro, you'll come away with a deeper, nuanced understanding of today's evolving health care system with this book.
Krisa Tailor ties together in a comprehensive, unique way the worlds of health care administration, clinical practice, design thinking, and business strategy and innovation." Steven Chan, MD, MBA, University of California, Davis
Preface xv Acknowledgments xvii About the Author xix PART 1 THINK 1 Chapter 1 Introduction 3 Pain Points 4 Birth of a Start-up 5 Experience Is the Teacher of All Things 7 #healthcaretrends 10 Chapter 2 Insight 15 The Experience Blueprint 17 Dennis s Story 20 Defining My Criteria 23 Chapter 3 Inspiration 29 Learning from Banking 31 Learning from Retail 32 Learning from Healthcare 34 But How Do They Do It? 35 Chapter 4 Ideation 39 The Fun Part 40 Healthcare 2020 40 Patient Empowerment 42 The Personal Health Cloud 45 PART 2 DO 49 Chapter 5 Implementation Part 1 51 From Ideas to Reality 52 Technology Feasibility 53 Big Data 55 Analytics 59 Trends Impacting Advanced Analytics 61 Kicking It Up a Notch 74 Behavioral Analytics 75 Personal Health Analytics 77 Visual Analytics 79 Chapter 6 Implementation Part 2 85 Back to the Blueprint 86 Changing Behavior 86 Tools for Providers and Payers 87 Population Health Analytics 88 Consumer Tools 91 Consumer Choice and Transparency 97 Where Will Transparency Lead Us? 99 What Is an APCD? 101 What s the Landscape? 102 The Key to Success: Big Data Analytics 107 Establishing an APCD 108 Why APCDs? 112 Clinical Trial Data Transparency 113 Chapter 7 Implementation Part 3 117 Why Volume to Value? 118 The Shifting Incentive and Its Adoption 119 Why Episode Analytics? 121 Constructing an Episode of Care 122 What Constitutes an Episode of Care? 123 Calculating the Cost of an Episode 124 Patient and Population: Analyzing Costs and Outcomes 125 The Holistic View of a Patient 130 Provider Performance 130 Diagnosis and Personalization 132 Machine Learning and AI 134 Natural Language Processing 136 Chapter 8 Innovation 141 Putting It All Together 142 Design Thinking Tools 143 Exponential Growth 145 Modernization 148 Traditional Modern 152 Interoperability Roadmap 153 Chapter 9 Individual 157 Where do we go from here? 159 Build for How the Healthcare System Should Work 162 Rethink Workflows and Experiences 163 Develop Things That Work Together 165 Close the Loop 166 Final Thoughts 166 Appendix Chapter Summaries 169 Part 1: Think 170 Part 2: Do 176 Index 187