Main description:

Based on the author's years of experience working with Toyota's master teachers and with companies in the midst of great change, this book follows the story established in the Shingo Prize-winning book, Andy & Me: Crisis & Transformation on the Lean Journey.
In a cool and readable style, Andy & Me and the Hospital: Further Adventures on the Lean Journey follows Tom Pappas's relationship with Andy Saito, a reclusive retired Toyota guru. Tom and Andy are pulled into a major New York City hospital in crisis. Can they translate and apply Toyota's powerful methods and thinking to save the hospital from disaster?

Using a compelling novel format, the book demonstrates how to apply Lean thinking in a healthcare setting. It illustrates the situations, characters, and plant politics you will most likely face as you progress through your Lean healthcare journey. As the story unfolds, you will discover the way of thinking and behavioral changes required to implement proven Toyota Production System (TPS) methods, tools, and thinking in healthcare. You will learn:

What a Lean transformation in a hospital should look like
The overall approach you need to take
The leadership and behavioral changes required
How to improve processes and better develop and engage people
How to build and sustain a Lean management system
How to translate and apply Deming's "profound system of knowledge"

This book provides clear and simple guidance on what it takes to successfully implement Toyota methods in healthcare settings. It shares helpful insights on how the different elements need to fit together to deliver measurable process improvement results. Just like its bestselling predecessors, this book includes study questions after each chapter to support learning and to facilitate discussion in workshops or classroom settings.

Contents:

Why Do I Feel So Lousy? The Humpty Dumpty Bar & Grill. Rachel and Gwendolyn. My Uncle's Funeral. Andy Saito. The Usual Suspects. What's Happening behind the Curtain? Developing Our Strategy. How Will We Change Their Thinking? Value and Waste. Moment of Truth. Visual Management and 5S. Standardized Work. Quality in the Process. Flow-Part 1. Flow-Part 2. Total Involvement and Kaizen. The Four Rules. Practical Problem Solving. Year-End Review. Index.