Main description:

The Handbook of Healthcare Management is a comprehensive examination of key management practices for global healthcare organizations, arguing that insight into and implementation of these practices is essential for success and sustainability.

Expert contributors analyze both existing methods and new developments in healthcare management, through topics including healthcare marketing and customer service, managing human resources and organizational stakeholders, strategic and business planning, high-reliability organizations, and health informatics. The result is a well-rounded collection of strategies to enhance healthcare quality, with emphasis on factors that promote organizational excellence.

This Handbook will be invaluable to students in both master and doctoral healthcare management programs, as well as faculty and health services researchers, practitioners in both private and public sectors, policy-makers, and public administrators.

Contributors: A. Beardsley, J.W. Begun, N. Borkowski, B.K. Breland, K. Darr, C. Deschamp, E.W. Ford, M.D. Fottler, L.H. Friedman, J. Gill, P.K. Howse, T.R.Huerta, J.C. Hyde, R. Kemp, D. Malvey, A.S. McAlearney, N. Menachemi, C. Molinari, H. Nguyen, S.J. O'Connor, P.A. Paustian, A. Raffenaud, S. Rahurkar, S. Ruff, C.J. Sampson, D.J. Slovensky, D.G. Smith, P.L. Spath, W.L. Tarver, M. Thygeson, J.M. Trimm, J.G. Van Matre, C.F. Wainwright, J.H. Willig, T. Yeung, T. Zhang

Contents:

Contents:

1. Managing Complex Healthcare Organizations
James W. Begun and Marcus Thygeson

2. Leadership Resilience
Pamela E. Paustian

3. High Reliability Organizations
Patrice L. Spath

4. Organizational Planning
J.M."Mickey" Trimm and John Gill

5. Customer Service
Myron D. Fottler and Tina Yeung

6. Human Resources Management
Myron D. Fottler, Donna Malvey, John C. Hyde and Clyde Deschamp

7. Disaster Preparedness and Response
Bryan K. Breland

8. Organizational Excellence
Leonard H. Friedman

9. Communication
Charles F. Wainright and Amanda Raffenaud

10. Healthcare Marketing and Social Media
Donna Malvey, Alicia Beardsley, Peggy K. Howse and Sandra Ruff

11. Employee Motivation
Steve J. O'Connor, Nancy Borkowski and Ross Kemp

12. Organization Change and Transformation
Nancy Borkowski

13. Innovations in Healthcare Delivery
Donna Malvey, Alicia Beardsley, Hannah Nguyen, and Myron D. Fottler

14. Reducing Medical Errors
Joseph G. Van Matre and Donna J. Slovensky

15. HIT to Enhance Patient Care and Organizational Performance
Nir Menachemi, Saurabh Rahurkar and Willi L. Tarver

16. The Many Lives of Data
James H. Willig

17. Managing Clinical Professionals
Timothy R. Hureta, Ann Scheck McAlearney and Eric W. Ford

18. Healthcare Insurance and Finance
Dean G. Smith

19. Long-Term Care
Carol Molinari and Tina Zhang

20. Ethical Challenges in Healthcare
Kurt Darr and Carla J. Sampson

21. The Future of Healthcare: The Editors Weigh In
Myron D. Fottler, Donna Malvey and Donna J. Slovensky

Index