This timely new book, written by a transplant administrator with over sixteen years of experience, along with other expert contributors, covers the specifics of each aspect of transplant administration, providing information that will enable new administrators to quickly master essentials, help more seasoned administrators evaluate and improve their programs, and generally provide a knowledge base, focused on best-practices in light of regulatory requirements, for transplant surgeons, aspirant administrators and hospital administrators. * Comprehensively covers all aspects of transplant program administration, including management, finance, staffing, quality improvement, patient intake, communication and collaboration with clinical staff, and more. * Emphasizes practical application of best practices; uses bullet lists and other features to highlight essential information for each topic covered. * Accompanying "Toolkit", available via the book's companion website, provides forms, a procedural manual, program assessment materials and more which buyers can use "out of the box" or adapt for use in their own program.
While the book and its supplemental materials have been created specifically with the US transplant community in mind, they still have considerable value for transplant administrators and related professionals outside the US, for instance, transplantation and health policy researchers, hospital management staff who are tasked with starting a transplant program from scratch and who need ready-made materials they can adapt to suit their own regulatory environment, and others.
List of Contributors, vii Preface, xi Acknowledgments, xv About the Companion Website, xvii 1 Organ Allocation: NOTA, the OPTN, and Policy Development, 1 Kenneth Andreoni and Ciara Samana 2 Organizational Structures, 17 Lisa Norris 3 Human Resources, 27 Lisa Norris 4 Clinical Services, 39 Lisa Norris 5 Regulatory and Compliance Issues, 51 Marguerite Brown 6 Transplant Finance, 75 Lisa Norris 7 Managed Care Contracting, 97 Mindy Scharlin 8 Quality Assessment and Performance Improvement, 115 Lisa Norris 9 Transplant Information Management and Transplant Information Systems, 129 Lauren E. Kearns 10 Strategy and Marketing, 155 Lisa Norris 11 Managing and Leading the Transplant Enterprise, 171 Lisa Norris Appendix 1 Human Resources: Lists of Transplant Staff Duties, 181 Appendix 2 Human Resources: Medical/Surgical Director Job Description, 191 Appendix 3 Human Resources: In-Patient Transplant Coordinator Orientation, 195 Appendix 4 Human Resources: Post-Transplant Coordinator Orientation, 199 Appendix 5 Human Resources: Pre-Transplant Coordinator Orientation, 201 Appendix 6 Human Resources: Transplant Social Work Orientation, 203 Appendix 7 Regulatory and Compliance Issues: Surveyor Worksheet Organ Transplant Program Quality Assessment and Performance Improvement, 207 Appendix 8 Transplant Finance: Kidney Organ Procurement Rates for 2013, 217 Appendix 9 Managed Care Contracting: UNOS RFI Example, 219 Appendix 10 Managed Care Contracting: Sample Letter to Claims Department, 223 Appendix 11 Managed Care Contracting: Sample Managed Care Contract, 225 Appendix 12 Insurance Approval Form, 229 Index, 231