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Raising the Bar on Service Excellence
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Main description:

Raising the Bar on Service Excellence concentrates on five crucial leadership actions that will shift your organization from good to great. Once again, Baird pushes the reader out of the theory mode and into action. Each chapter features case examples and concludes with specific leadership action steps that will bring the organization closer to living the mission, vision, values and brand promise.


PRODUCT DETAILS

ISBN-13: 2370003264272
Publisher: Ingrams (eBookIt.com)
Publication date: March, 2011
Pages: None

Subcategories: Nursing