"Managing in Health and Social Care" is about developing skills to manage and improve health and social care services. The focus throughout is on the role that a manager can play in ensuring effective delivery of high-quality services. Examples from social care and health settings are used to illustrate techniques for managing people, resources, information, projects and change. This new edition has been extensively revised and updated, and includes many new case studies and examples, as well as a new chapter on motivation. It covers topics such as: interorganisational and interprofessional working; leadership; responding to the needs of service users; the service environment; accountability and risk; working with a budget; standards and quality; and, managing change. The authors explore how managers can make a real and positive difference to the work of organisations providing health and social care.
They consider what effectiveness means in managing care services, the values that underpin the services, the roles of leaders and managers in developing high-quality service provision, and the necessary skills and systems to enable service users to contribute to planning and evaluation. "Managing in Health and Social Care" is a practical textbook for students of management in health and social care, whether at undergraduate or postgraduate level. It includes case studies with textual commentary to reinforce learning, activities, key references and clear explanations of essential management tools and concepts. The first edition of this book was published in association with The Open University for the Managing Education Scheme by Open Learning (MESOL).
Part 1: The Manager and the Team 1. Your Job as a Manager in Health and Social Care 2. Improving your Effectiveness as a Manager 3. Management and Leadership 4. Understanding Motivation 5. Values and Vision Part 2: Managing for Service Users 6. What do your Service Users Want? 7. Mapping the Service Environment 8. Engaging with Service Users 9. Managing Outcomes for Service Users Part 3: Managing Services 10. Managing Processes 11. Working with a Budget 12. Service Planning, Accountability and Risk Part 4: Managing Improvement 13. Quality in Services 14. Working with Standards 15. Management Control 16. Developing Effective Performance 17. Managing Change 18. Planning and Managing Projects