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Community Health Care's O-Process for Evaluation
A Participatory Approach for Increasing Sustainability
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Main description:

There is a renewed sense of urgency to alleviate human suffering and public attention has increased its focus on corporate philanthropy and social investing. Likewise, non-profit organizations find themselves under greater pressure to dem- strate impact and the demand for greater ‘transparency’ on the donor community and government agencies now require a more transparent accounting of spending on social programs that support the disenfranchised. This book is intended to be a guide for Community Health Care Programs interested in enhancing their lo- term sustainability through the appropriate use of their evaluation results. The book has been designed for ease of use and provides step-by-step guidance on all aspects of basic evaluation methods. For the last twenty years, The Johnson & Johnson Community Health Care Program has awarded funding to more than 150 pioneering non-profit organizations for unique projects that address disparities in America’s delivery of health care to poor and underserved citizens. By supporting essential, community-based health care organizations, the program helps to break down health care barriers for me- cally underserved populations by improving their access to quality services.


Introduces a basic method for conducting an internal evaluation, rather than hiring an external evaluator

Includes checklists and worksheets to assist in steps of the O-Process

Practical, step-by-step guide for using evaluation to strengthen your public health program

Back cover:

Community Health Care’s O-Process for Evaluation

Fannie Fonseca-Becker, MPH, Dr.PH, Johns Hopkins University Bloomberg School of Public Health

Amy L. Boore, MPH, PhD, Johns Hopkins University Bloomberg School of Public Health

With so much competition for funding, nonprofit and community health care organizations have a pressing need to demonstrate their effectiveness in serving the public, and to communicate those findings with greater transparency. Community Health Care’s O-Process for Evaluation offers step-by-step assistance in achieving these goals, from determining areas for assessment to disseminating the results. The steps—observe the program’s needs, operationalize the evaluation plan, obtain and organize reliable data, and report on outputs and outcomes—can be conducted in-house or adapted for use with outsiders, laying a solid foundation for a cycle of continuous evaluation and continued improvement for long-term sustainability.

The O-Process method offers expert guidance, decision by decision:

  • Assessment essentials: matching the type of evaluation to a program’s needs.

  • Planning and follow-through: goals, objectives, methodologies, team-building.

  • Data collection: qualitative versus quantitative methods.

  • The basics of data analysis and interpretation.

  • Presenting findings: from creating graphs to targeting the audience.

  • PLUS a kit of reproducible data collection tools and worksheets.

Administrators in community health care face a variety of concerns: ensuring that objectives are met, making the best use of funds and staff, and communicating the validity of their programs. With the support of Community Health Care’s O-Process for Evaluation, more time is available for their most important job: providing health care to the underserved.


Observe & Assess Program Needs.- Operationalize the Evaluation Plan.- Obtain Data.- Organize & Analyze Data.- Outputs & Outcomes.


ISBN-13: 9780387773773
Publisher: Springer (Springer New York)
Publication date: April, 2008
Pages: 176

Subcategories: General Practice, Public Health


Fannie Fonseca-Becker is an Associate Scientist in the Department of Health, Behavior and Society at the Johns Hopkins Bloomberg School of Public Health. She is Director of the Johnson & Johnson Community Health Care Scholars Program, a collaboration with Johns Hopkins to train community health organizations in program evaluation.