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Design That Cares
Planning Health Facilities for Patients and Visitors
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MORE ABOUT THIS BOOK

Main description:

Customer–focused, evidence–based facility design promotes better health care delivery

Design That Cares is the award–winning, essential textbook and guide for understanding and achieving customer–focused, evidence–based health care design excellence. This updated third edition includes new information about how all aspects of health facility design site planning, architecture, interiors, product design, graphic design, and others – can meet the needs and reflect the preferences of customers: patients, family and visitors, as well as staff. The book takes readers on a journey through a typical health facility and discusses, in detail, at each stop along the way, how design can demonstrate care both for and about patients and visitors.


The book explains the need for humanistic, evidence–based health facility design, with chapters on arrival and exterior wayfinding, interior wayfinding and the circulation system, waiting and reception areas, diagnostic and treatment areas, as well as inpatient rooms and baths. Later chapters discuss access to nature, particular user groups, such as people with functional limitations, and unique places, such as Emergency Departments. The book concludes with a discussion of user participation in health facility design and practical methods for making this happen effectively.


Throughout the book, relevant research is flagged and research–based design guidelines are highlighted. At the end of each chapter, Design Review questions enable design decision–makers to knowledgeably assess documents, such as site plans, floor plans, functional space programs, and drawings, with an eye to the likely effects of proposed design features on intended users. For students, chapter summaries, learning objectives, and end–of–chapter review questions help facilitate a solid understanding.


Health care organizations that pride themselves on customer–driven visions and user–friendliness can demonstrate their commitment by designing for patients′ and visitors′ needs. Design that Cares provides the definitive roadmap to improving customer experience by design.


Contents:

Acknowledgments


Foreword


Authors Introduction to the 3rd Edition


About the Authors


Chapter 1: Introduction


Learning Objectives


Projections and the Direction of Healthcare


Healthcare: Changing Within


Design as a Component of High–Quality Care


The Design Process


Concurrent Planning


Design Review


Activation


Post–occupancy Evaluation


Patients and Visitors Design–Related Needs


Summary


Review Questions


References


Chapter 2: A Look at Current Health–Facility Design Research


Learning Objectives


Design Research in Relation to Current Trends in Healthcare


Characteristics of High–Quality Healthcare–Facility Design Research


Humanistic Design


Objectives for Future Healthcare–Facility Design Research


Summary


Review Questions


References


Chapter 3: Arrival and Exterior Wayfinding


Learning Objectives


Traveling to a Healthcare Facility


Exterior Wayfinding


Main–Entrance Drop–Off Area


Making One s Way to the Entrance Area


Proceeding to First Destinations


Visitor Information


Conclusion


Design Review Questions


Summary


Review Questions


References


Chapter 4: Interior Wayfinding and the Circulation System


Learning Objectives


Making One s Way through the Facility


Corridor Function and Amenities


Traveling from Floor to Floor


Design Review Questions


Summary


Review Questions


References


Chapter 5: Waiting and Reception Areas


Learning Objectives


Entering a Reception and Waiting Area


Design for Reception and Registration


Waiting Areas


Main Lobby


High–Stress Waiting


Conclusion


Design Review Questions


Summary


Review Questions


References


Chapter 6: Diagnostic and Treatment Areas


Learning Objectives


Patients Needs


Diagnostic and Treatment Rooms


Conclusion


Design Review Questions


Summary


Review Questions


References


Chapter 7: Inpatient Rooms and Baths


Learning Objectives


Acute Care Inpatient Rooms


Inpatient Lounge


Accommodating Family and Visitors


Intensive Care Unit


Design Review Questions


Summary


Review Questions


References


Chapter 8: Access to Nature


Learning Objectives


Facilitating Recovery from Stress


Facilitating Recovery from Mental Fatigue


Improving Caregivers Productivity and Satisfaction


Encouraging Physical Activity


Creating a Positive Image


Healthcare Facility Outdoor Spaces


Nature is Used in Many Ways


Evaluations of Outdoor Spaces


Designing Outdoor Spaces for Healthcare Facilities


Bringing the Outdoors In


Conclusion


Design Review Questions


Summary


Review Questions


References


Chapter 9: Users with Functional Limitations


Learning Objectives


Users with Disabilities


Federal Legislation on Disability Rights


Universal Design


Users with Mobility Disabilities


Users with Hearing Disabilities


Users Who Are Blind or Low–Vision


Elderly Users


Design Considerations for Obese Patients


Conclusion


Design Review Questions


Summary


Review Questions


References


Chapter 10: Special Places and Services


Learning Objectives


Special Places


Special Services


Conclusion


Design Review Questions


Summary


Review Questions


References


Chapter 11: User Participation in Healthcare Facility Design


Going Beyond Guidelines


Learning Objectives


What Is User Participation in Design?


User–Experts in the Design Process


How Can Participation Occur?


Techniques for Information Gathering


Timing and Scheduling Participation


Managing User Participation


Implementing Recommendations That Result from User Participation


Documenting the User Participation Process


Conclusion


Summary


Review Questions


References


Index


PRODUCT DETAILS

ISBN-13: 9780787988111
Publisher: John Wiley & Sons
Publication date: July, 2016
Pages: 380
Weight: 571g
Availability: Not yet published
Subcategories: General Practice, Public Health

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