Main description:

It is imperative that we train leaders who are able to intervene efficiently with service users and to support a better organization of the workplace. It is especially important to look at the many issues related to postsecondary training and human resources, such as recruiting and keeping these leading professionals. Accessibility and Active Offer thus combines theory and empirical data to help future professionals understand the workplace issues of accessibility and active offer of minority-language services. This English-language adaptation of Accessibilite et offre active features an additional chapter by Richard Bourhis on issues specific to Anglophone communities in Quebec. This multidisciplinary collective work is the first to unite researchers in health, social work, sociology, political science, public administration, law and education, in order to gain more thorough knowledge of linguistic issues in health and social services, as well as of active offer of French-language services.

Contents:

Liste of Figures and Tables

Abbreviations

Introduction: Social Services and Health Services in Minority-Language Communities: Towards an Understanding of the Actors, the System, and the Levers of Action
Marie Drolet, Pier Bouchard, Jacinthe Savard, and Solange van Kemenade

PART I. ENGAGING ACTORS: PUTTING THE STRATEGIC ANALYSIS TO THE TEST

Chapter 1 Active Offer, Actors, and the Health and Social Service System: An Analytical Framework
Sylvain Vezina, and Sebastien Savard

Chapter 2 Engaging Future Professionals in the Promotion of Active Offer for a Culturally and Linguistically Appropriate System
Pier Bouchard, Sylvain Vezina, Manon Cormier, and Marie-Josee Laforge

PART II. POLICY LEVERS AND LEGAL MEASURES: THE INTERPLAY OF ACTORS

Chapter 3 French-Language Health Services in Canada: The State of the Law
Pierre Foucher

Chapter 4 The Co-Construction of the Active Offer of French-Language Services in Ontario's Justice Sector
Linda Cardinal, and Nathalie Plante

PART III. ACCESSIBILITY AND THE ACTIVE OFFER OF FRENCH-LANGUAGE SERVICES
Chapter 5 The Health of Francophone Seniors Living in Minority Communities in Canada: Issues and Needs
Louise Bouchard, and Martin Desmeules

Chapter 6 The Experience of Francophones in Eastern Ontario: The Importance of Key Facilitators (Service Users and
Providers) and the Influence of Structures Supporting the Health and Social Services System
Marie Drolet, Jacinthe Savard, Sebastien Savard, Josee Lagace,Isabelle Arcand, Lucy-Ann Kubina, and Josee Benoit

Chapter 7 Offering Health Services in French: Between Obstacles and Favourable Factors in Anglophone Hospital Settings
Eric Forgues, Boniface Bahi, and Jacques Michaud

PART IV. BILINGUALISM AND THE ACTIVE OFFER OF FRENCH-LANGUAGE SERVICES

Chapter 8 Issues and Challenges in Providing Services in the Minority Language: The Experience of Bilingual Professionals in the Health and Social Service Network
Danielle de Moissac, and Marie Drolet, in collaboration with Jacinthe Savard, Sebastien Savard, Florette Giasson, Josee Benoit, Isabelle Arcand, Josee Lagace, and Claire-Jehanne Dubouloz

Chapter 9 Recruitment and Retention of Bilingual Health and Social Service Professionals in Francophone Minority Communities in Winnipeg and Ottawa
Sebastien Savard, Danielle de Moissac, Josee Benoit, Halimatou Ba, Faical Zellama, Florette Giasson,
and Marie Drolet

Chapter 10 Active Offer, Bilingualism, and Organizational Culture
Sylvain Vezina

PART V. ISSUES AND STRATEGIES IN EDUCATING FUTURE
PROFESSIONALS

Chapter 11 Teaching Active Offer: Proposal for an Educational Framework for Professors
Claire-Jehanne Dubouloz, Josee Benoit, Jacinthe Savard,
Paulette Guitard, and Kate Bigney

Chapter 12 Behaviours Demonstrating Active Offer: Identification, Measurement, and Determinants
Jacinthe Savard, Lynn Casimiro, Pier Bouchard, and Josee Benoit

Chapter Appendix: Active Offer of Social and Health Services
in French, Version 1.0

Chapter 13 The Necessity for Normalized Tests for Speech, Language, and Hearing Assessment of Young Francophone Children Living in Linguistic Minority Settings: Myth or Reality?
Josee Lagace, and Pascal Lefebvre

Chapter 14 Bilingual Health Care in Quebec: Public Policy, Vitality, and Acculturation Issues
Richard Y. Bourhis

Conclusion: New Insights into Safe, Quality Services in Official Language Minority Communities
Pier Bouchard, Jacinthe Savard, Sebastien Savard, Sylvain Vezina, and Marie Drolet

Contributors