Main description:

Plunkett's Procedures for the Medical Administrative Assistant, 4th edition, provides instruction for all the essential office procedures required by today's medical administrative assistants in Canada, whether they work in a medical office, a complementary care office, or in a hospital setting.

Written in a clear, engaging style, this new edition contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical administrative assistant, such as good communication, stress management, medical transcription, filing, and appointment booking.

Contents:

1. Your Future as a Medical Administrative Assistant
2. Reception, Booking Appointments and Clinical Responsibilities
3. Patient Records Management
4. The Telephone
5. Office Correspondence: Mail, Memos, Letters, and Envelopes
6. Health Insurance Plans
7. Financial Records
8. Managing Office Supplies
9. Procedures Manual
10. Meeting Organization
11. Hospital Records, Requisitions, and Reports
12. Hippocrates and Health Associations
13. Doctors and the Law
14. Your Job Search

• Appendix A: Common Abbreviations Used in the Health Care Field
• Appendix B: Laboratory Medicine
• Appendix C: Pharmacology
• Appendix D: Reference Resources