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Promising Care
How We Can Rescue Health Care by Improving It
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Main description:

From the Commentaries


"′My Right Knee′ was a personal turning point for me, and it raised the bar for the health care industry ... I wasn′t quite prepared to hear a speech that would provide a defining moment in my own leadership journey and quest for quality."
Gary S. Kaplan, MD


"Tomorrow′s leaders will need Berwick′s stunning ability to bridge and balance tensions without collapsing them, to hold contradictions."
Diana Chapman Walsh, PhD


"As in all of his speeches, whether to an audience unfamiliar with the mortal drama of illness and privation or to those steeped in its complexities, Don Berwick signals the urgency and pathos of a wounded world."
Paul Farmer, MD, PhD


"Dr. Berwick is masterful at the use of stories to convey memorable and vivid messages that are vital to the humanistic core as well as the modern challenge of medicine."
Christine K. Cassel, MD


"It takes someone like Don Berwick to shake us out of our biomedical mindset and remind us that we are dealing not just with a disease, but with a person often buffeted by factors we can′t quantify or control."
Mark D. Smith, MD, MBA


Back cover:

From the Commentaries


"′My Right Knee′ was a personal turning point for me, and it raised the bar for the health care industry ... I wasn′t quite prepared to hear a speech that would provide a defining moment in my own leadership journey and quest for quality."
Gary S. Kaplan, MD


"Tomorrow′s leaders will need Berwick′s stunning ability to bridge and balance tensions without collapsing them, to hold contradictions."
Diana Chapman Walsh, PhD


"As in all of his speeches, whether to an audience unfamiliar with the mortal drama of illness and privation or to those steeped in its complexities, Don Berwick signals the urgency and pathos of a wounded world."
Paul Farmer, MD, PhD


"Dr. Berwick is masterful at the use of stories to convey memorable and vivid messages that are vital to the humanistic core as well as the modern challenge of medicine."
Christine K. Cassel, MD


"It takes someone like Don Berwick to shake us out of our biomedical mindset and remind us that we are dealing not just with a disease, but with a person often buffeted by factors we can′t quantify or control."
Mark D. Smith, MD, MBA


Contents:

Preface ix


Acknowledgments xiii


The Author xv


The Commentary Authors xvii


Introduction by Maureen Bisognano xxvii


1 My Right Knee 1


Commentary by Gary S. Kaplan


2 Some Is Not a Number, Soon Is Not a Time 25


Commentary by C. Joseph McCannon


3 Power 45


Commentary by Dale Ann Micalizzi


4 Mont Sainte–Victoire 67


Commentary by Jason Leitch


5 A Message for Ramesh 89


Commentary by Paul Farmer


6 Eating Soup with a Fork 101


Commentary by Paul B. Batalden


7 What Patient–Centered Should Mean: Confessions of an Extremist 123


Commentary by Frederick S. Southwick


8 Tense 137


Commentary by Jessica Berwick


9 A Transatlantic Review of the NHS at Sixty 155


Commentary by Lord Nigel Crisp


10 The Epitaph of Profession 165


Commentary by Christine K. Cassel


11 Squirrel 177


Commentary by Diana Chapman Walsh


12 You Decide 195


Commentary by Beverley H. Johnson


13 The Moral Test 205


Commentary by Tom Daschle


14 New Health System New Professionalism 223


Commentary by James Reason


15 To Isaiah 235


Commentary by Mark D. Smith


16 And We Said, No 245


Commentary by Patricia A. Gabow


Index 267


PRODUCT DETAILS

ISBN-13: 9781118795835
Publisher: John Wiley & Sons
Publication date: January, 2014
Pages: 304
Dimensions: 150.00 x 234.00 x 26.62

Subcategories: General Practice, Public Health

MEET THE AUTHOR

Donald M. Berwick, MD, MPP, FRCP, is president emeritus and senior fellow at the Institute for Healthcare Improvement (IHI), an organization that he cofounded and led for eighteen years. He is one of the nation′s leading authorities on health care quality and improvement. In July 2010, President Obama appointed Dr. Berwick to the position of administrator of the Centers for Medicare & Medicaid Services (CMS), which he held until December 2011. A pediatrician by background, Dr. Berwick has served as clinical professor of Pediatrics and Health Care Policy at the Harvard Medical School, professor of Health Policy and Management at the Harvard School of Public Health, and a member of the staffs of Boston Children′s Hospital, Massachusetts General Hospital, and Brigham and Women′s Hospital. Dr. Berwick is the author of Escape Fire and coauthor of the books, Curing Health Care and New Rules, also available from Jossey–Bass.