Packed with practical pointers and examples, this indispensable, straight-talking guide helps professionals conduct productive interviews while building strong working relationships with culturally and linguistically diverse clients. Chapters cover verbal and nonverbal ways to build rapport and convey respect; how to overcome language barriers, including effective use of interpreters; culturally competent interviews with children and adolescents; and key issues in working with immigrants and refugees. Strategies for avoiding common cross-cultural misunderstandings and producing fair, accurate reports are presented. Every chapter concludes with thought-provoking discussion questions and resources for further reading.
A Guide to Interviewing across Cultures. Preparing for the Interview. Biases and Boundary Issues. Setting the Right Tone: Building Rapport and Conveying Respect. Beyond Words: Nonverbal Communication in Interviews. Language Competence: Building Bridges with People Who Have a Different Native Language. The Interpreted Interview. Understanding and Addressing Reluctance to Divulge Information. Interviewing Culturally Diverse Children and Adolescents. Interview Reports and Documents. Authority and Trust Issues for Specific Professions. Common Dilemmas and Misunderstandings in Cross-cultural Interviews. Afterword: Your Self as a Resource.