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Improving Healthcare Team Performance
The 7 Requirements for Excellence in Patient Care
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Main description:

"Great leadership starts with deep personal reflection. This new addition to leadership library will help create the conditions for sustainable change and transformation. It blends theory with practical how–to tools."


Hugh MacLeod, CEO, Canadian Patient Safety Institute

Improving Healthcare Team Performance is a practical handbook that provides the knowledge, tools, and techniques required to develop a team–based culture within a healthcare environment that will result in exceptional patient care. Most importantly, the authors emphasize that effective teamwork goes far beyond team dynamics and provide strategies for fulfilling each of the 7 Requirements that differentiate high–performance healthcare teams from the rest.


As healthcare leaders strive to ensure patient safety and a high quality of patient care amid the challenges of shrinking resources, less–than–optimally–functioning teams, and low staff morale, this book recognizes those challenges and offers actionable steps to improve performance by



  • Depicting clearly what constitutes a high performing, patient–focused team

  • Offering targeted solutions, including team development exercises complete with facilitator s guides and handouts, tips and recommendations, and a step–by–step approach for effecting necessary change at every level of the organizations

  • Providing a set of online development tools to help the reader quickly and easily apply the knowledge gained


Designed for leaders working in healthcare environment, Improving Healthcare Team Performance not only provides specifics on how to develop high–functioning teams, but also offers guidance on common healthcare challenges along with the tools to create needed change.


Back cover:

"Great leadership starts with deep personal reflection. This new addition to leadership library will help create the conditions for sustainable change and transformation. It blends theory with practical how–to tools."


Hugh MacLeod, CEO, Canadian Patient Safety Institute

Improving Healthcare Team Performance is a practical handbook that provides the knowledge, tools, and techniques required to develop a team–based culture within a healthcare environment that will result in exceptional patient care. Most importantly, the authors emphasize that effective teamwork goes far beyond team dynamics and provide strategies for fulfilling each of the 7 Requirements that differentiate high–performance healthcare teams from the rest.


As healthcare leaders strive to ensure patient safety and a high quality of patient care amid the challenges of shrinking resources, less–than–optimally–functioning teams, and low staff morale, this book recognizes those challenges and offers actionable steps to improve performance by



  • Depicting clearly what constitutes a high performing, patient–focused team

  • Offering targeted solutions, including team development exercises complete with facilitator s guides and handouts, tips and recommendations, and a step–by–step approach for effecting necessary change at every level of the organizations

  • Providing a set of online development tools to help the reader quickly and easily apply the knowledge gained


Designed for leaders working in healthcare environment, Improving Healthcare Team Performance not only provides specifics on how to develop high–functioning teams, but also offers guidance on common healthcare challenges along with the tools to create needed change.


Contents:

ACKNOWLEDGEMENTS ix


FOREWORD BY DR. KEN MILNE xi


INTRODUCTION 1


PART I: THE 7 ELEMENTS OF A HIGH PERFORMANCE HEALTHCARE TEAM 11


CHAPTER 1: When Groups Become Teams 13


CHAPTER 2: Healthy Climate: A Cornerstone of the Staff and Patient Experience 19


CHAPTER 3: Cohesiveness: Achieving the Common Goal of Exceptional Patient Care 41


CHAPTER 4: Open Communication: The Heart of Quality Patient Care 59


CHAPTER 5: Change Compatibility: From Rigidity to Flexibility 75


CHAPTER 6: Team Members Contribution: The Sum of the Parts 87


CHAPTER 7: Shared Leadership: The Path to Empowered Team Members 95


CHAPTER 8: Shared Learning: Propelling the Team Forward 103


PART II: MAKING IT HAPPEN: ACHIEVING IMPROVED TEAM PERFORMANCE 117


CHAPTER 9: The Team Development Process 119


CHAPTER 10: The Leadership Balancing Act 137


CHAPTER 11: Facilitation: The Skill that Determines the Success of the Process 151


CHAPTER 12: The Leader as Coach 173


PART III: THE TOOLS TO MAKE IT HAPPEN 187


CHAPTER 13: Team Development Exercises 189


ENDNOTES 259


BIBLIOGRAPHY 263


ABOUT THE AUTHORS 265


INDEX 267


PRODUCT DETAILS

ISBN-13: 9781118209653
Publisher: John Wiley & Sons
Publication date: November, 2012
Pages: 256
Dimensions: 150.00 x 228.00 x 17.14

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MEET THE AUTHOR

About The Authors:


Leslie Bendaly is recognized as a forward thinker and practitioner in the areas of leadership, teamwork and organizational change. She is the founder of Kinect Inc. and author of several books on leadership including Strength in Numbers, Winner Instinct and Leadership on the Run. Her models, tools, and publications are used in organizations worldwide and her books have been selected as mandatory reading for MBA and other postgraduate programs in both the USA and Canada.


Nicole Bendaly is president of Kinect, Inc. and has developed a reputation as an acute observer and interpreter of organizational behaviour in healthcare. She applies her knowledge and experience to the design and implementation of learning solutions and assessment tools that support the development of patient–focused cultural change and improved leadership and team performance. A number of these are used in over 200 healthcare organizations across North America.