eBOOKS BY CATEGORY
Your Account
Health Care Quality Management
Tools and Applications
Price
Quantity
£75.00
(To see other currencies, click on price)
ePub
Add to basket  

MORE ABOUT THIS BOOK

Main description:

Health Care Quality Management: Tools and Applications


In today s challenging health care environment, health care organizations are faced with improving patient outcomes, redesigning business processes, and executing quality and risk management initiatives. Health Care Quality Management offers an introduction to the field and practice of quality management and reveals the best practices and strategies health care organizations can adopt to improve patient outcomes and program quality.


Health Care Quality Management is filled with illustrative case studies that show how business processes can be restructured to achieve improvements in quality, risk reduction, and other key business results and outcomes. The book clearly demonstrates how to effectively use process analysis tools to identify issues and causes, select corrective actions, and monitor implemented solutions.  The author includes vital information on the use of statistical process control to monitor system performance (variables) and outcomes (attributes).  The book also contains multiple data sets that can be used to practice the skills and tools discussed and reviews examples of where and how the tools have been applied in health care.  In addition, the author includes information on root cause analysis and failure mode effects analysis and offers, as discussion, the clinical tools and applications that are used to improve patient care.


Back cover:

Health Care Quality Management: Tools and Applications


In today s challenging health care environment, health care organizations are faced with improving patient outcomes, redesigning business processes, and executing quality and risk management initiatives. Health Care Quality Management offers an introduction to the field and practice of quality management and reveals the best practices and strategies health care organizations can adopt to improve patient outcomes and program quality.


Health Care Quality Management is filled with illustrative case studies that show how business processes can be restructured to achieve improvements in quality, risk reduction, and other key business results and outcomes. The book clearly demonstrates how to effectively use process analysis tools to identify issues and causes, select corrective actions, and monitor implemented solutions.  The author includes vital information on the use of statistical process control to monitor system performance (variables) and outcomes (attributes).  The book also contains multiple data sets that can be used to practice the skills and tools discussed and reviews examples of where and how the tools have been applied in health care.  In addition, the author includes information on root cause analysis and failure mode effects analysis and offers, as discussion, the clinical tools and applications that are used to improve patient care.


Contents:

Figures and Tables  xi


Preface  xix


The Author xxvi


Part 1: The State of Quality Management in Health Care


Chapter 1 Quality in Health Care 3


Introduction  3


The Goal of Quality Management  5


Quality Pioneers in Health Care 12


Requisite Skills for Improving Health Care 19


Quality Control in Industry 23


System Thinking 27


Summary  33


References  35


Chapter 2 Error and Variation 37


Introduction  37


The Medical Decision–Making Process 37


Human Error and James Reason 40


Small Area Variations and John Wennberg 43


Practice Guidelines and Brent James 49


The Structure–Process–Outcome Paradigm 50


The Three Faces of Quality 51


Underuse, Overuse, and Misuse 55


Controlling Variation and Improving Outcomes 57


Summary  58


References  60


Chapter 3 Regulating the Quality and Quantity of Health Care 63


Introduction   63


Licensure, Accreditation, and Credentialing 65


Malpractice   71


The Economics of Health Care Markets 73


A Brief History of Health Care Financing in the United States 88


Pay for Performance and the CMS Quality Initiative 102


Summary  105


References  108


Part 2: Quality Management Tools


Chapter 4 Process Analysis Tools 113


Introduction 113


Tools to Identify Problems 116


Tools to Identify Causes 137


Tools to Identify Solutions 146


Tool to Monitor Progress 152


Summary  155


References  159


Chapter 5 Root Cause Analysis 161


Introduction 161


Root Cause Analysis 162


Single–Event Analysis 178


Multiple–Event Analysis 189


Prevention and Recovery 199


Cases and Applications 205


Summary  212


References  214


Chapter 6 Statistical Process Control for Monitoring System Performance  217


Introduction  217


Statistics Review 220


Types of Variation 226


Setting Performance Targets 228


Statistical Process Control for Continuous Data: X and R Charts 231


Tinkering  255


Cases and Applications 257


Summary  261


References  264


Chapter 7 Statistical Process Control for Monitoring Failure Rates  265


Introduction  265


Statistical Process Control for Binomial Data: p and np Charts 266


Establishing Valid Control Limits 282


Constant and Variable Control Limits 284


Rebasing Control Limits and Monitoring Changes over Time 287


Cases and Applications 290


Improving Performance Using SPC 295


Summary  296


References  299


Chapter 8 Statistical Process Control for Monitoring Nonconformities  301


Introduction  301


Statistical Process Control for Counts: c and u Charts  302


Medicare Hospital Quality Initiative Example 312


Cases and Applications 317


Selecting a Control Chart 321


Benefits of SPC  323


Inhibitors of the Use of SPC 325


Summary  329


References  332


Chapter 9 Exploring Quality Issues with Statistical Tools 333


Introduction 333


Chi–Square Analysis 335


Analysis of Variance 344


Analysis of Means 350


Regression Analysis354


Quality Improvement and Research 362


Summary  365


References  370


Chapter 10 Failure Mode and Effects Analysis 373


Introduction 373


General System Theory 374


The Value Chain 383


Failure Mode and Eff ects Analysis 386


Designing Better Systems 398


Summary  403


References  406


Part 3: Medical Practice Management


Chapter 11 Practice Policies 411


Introduction 411


Practice Policies  413


Computer Decision Support427


Cases and Applications 428


Summary  432


References  434


Chapter 12 Case, Disease, and Outcomes Management 437


Introduction 437


Case Management 440


Disease Management 449


Outcomes Management 463


Summary  468


References  470


Chapter 13 Profiling, Economic Credentialing, and Risk Adjustment  473


Introduction 473


Physician Profiling and Report Cards 476


Academic Detailing 485


Economic Credentialing 488


Risk Adjustment 490


Summary  505


References  507


Chapter 14 Benchmarking and Implementation 511


Introduction 511


Benchmarking and Best Practice 512


Balanced Scorecards 523


Dashboards 531


Implementation Strategies 537


Summary  542


References  544


Chapter 15 The Future of Quality Management in Health Care 547


Introduction 547


Bringing It All Together 549


Value and What an Employee (or Manager) Should Do 558


The Future of Health Care and Quality Management 561


Summary  564


References  566


Index  567


PRODUCT DETAILS

ISBN-13: 9781118603895
Publisher: John Wiley & Sons
Publication date: February, 2014
Pages: 496
Dimensions: 150.00 x 234.00 x 33.92

Subcategories: General Practice, Public Health

MEET THE AUTHOR

Thomas K. Ross, PhD, is assistant professor of health services and information management in College of Allied Health Sciences at East Carolina University, Greenville, North Carolina.