This book helps pharmacists and non-pharmacist managers successfully manage the challenges of the competitive pharmacy environment and accomplish the opportunities of patient-focused healthcare and enhanced management roles in hospital-based pharmacies and retail operations. It includes a wealth of information and relevant management skills for resolving issues at the workplace. Topics have been chosen to include management skills in all sectors of the pharmacy environment. The author uses case studies to illustrate essential management skills required to resolve day to day issues encountered in the pharmacy, as well as methods of resolving them effectively.
MANAGING AN ORGANIZATION. Managing Professionals. Managing Theories. Managing a Pharmacy. Managing a Change. Managing Risk. STAFF DEVELOPMENT. Problem Solving. Conflict Resolution. Managing Stress at Work. Team Building. Effective Communication. MANAGING OTHER PEOPLE. Leadership. Effective Delegation. Empowerment. Motivation. Managing a Cultural Diversity at Work. Performance Review. QUALITY MANAGEMENT OF PHARMACY PRACTICE. Quality Management Systems. Quality Management System for Pharmacy Practice. Audits and Reviews. Dispensing and Near Misses. Patient Complaints. Appendix 1: Contents of the Policy Manual. Appendix 2: Example of a Policy Document. Appendix 3: Contents of the Procedures Manual. Appendix 4: Procedure for Dispensing. Appendix 5: Flowchart for Dispensing Procedure.