This book addresses all issues relevant to error prevention and safe practice in the acute and emergency health-care setting. It begins with the basic principles of human behavior and decision making and then partitions into three sections where the individual, the team, and the organizational influences within the health-care system are discussed in greater depth. Case reports and proven strategies help to ground psychological theory in daily practice. This book has emerged from a long-standing cooperation between clinicians and psychologists and blends the strengths of both professions into a readily accessible text.
Basic Principles: Error, Complexity, and Human Behavior: The Human Factors: errors and Skills.-The Challenge of Acute Healthcare.-The Nature of Error.-The Psychology of Human Action. Individual Factors of Behavior: Human Perception: The Way We See Things.-Information Processiong and Mental Models: World Views.-Goals and Plans: Turning Points for Success.-Attention: In the focus of Consciousness.-Stress.-Strategies for Action: Ways to Achieve Good Decisions. The Team: The Key to Success: Teamwork.-Speech is Golden: Communication.-Leadership. The Organization: Organizations and Human Error.-Reliable Acute Care Medicine.