Recent studies into the experiences and failures of health care services, along with the rapid development of patient advocacy, consumerism and pressure groups have led historians and social scientists to engage with the issue of the medical complaint. As expressions of dissatisfaction, disquiet and failings in service provision, past complaining is a vital antidote to progressive histories of health care. This book explores what has happened historically when medicine generated complaints. This multidisciplinary collection comprises contributions from leading international scholars and uses new research to develop a sophisticated understanding of the development of medicine and the role of complaints and complaining in this story. It addresses how each aspect of the medical complaint - between sciences, professions, practitioners and sectors; within politics, ethics and regulatory bodies; from interested parties and patients - has manifested in modern medicine, and how it has been defined, dealt with and resolved.
A critical and interdisciplinary humanities and social science perspective grounded in historical case studies of medicine and bioethics, this volume provides the first major and comprehensive historical, comparative and policy-based examination of the area. It will be of interest to historians, sociologists, legal specialists and ethicists interested in medicine, as well as those involved in healthcare policy, practice and management.
Introduction: Towards a History of Complaining About Medicine Jonathan Reinarz and Rebecca Wynter Part 1: Professionals 1. A Culture of Complaint: Psychiatry and its Critics Andrew Scull 2. Complaining about Therapy Cultures Hera Cook 3. "A Little Learning is a Dangerous Thing": Nineteenth-Century British Medical Missions and the Politics of Professionalisation, c. 1880-1910 Hilary Ingram Part 2: Politics 4. Paying the Piper and Calling the Tune?: Complaints against Doctors in Workers' Medical Schemes in the South Wales Coalfield Steven Thompson 5. From Claims to Rights: Patient Complaints and the Evolution of a Mutual Aid Society Pilar Leon-Sanz 6. "The Shape of the Iceberg": Doctors and Neglect Under the New Poor Law Kim Price Part 3: Patients 7. Complaining against Medical Practice and Practitioners: The Patient View, 1830s-1900 Steven King 8. Complaining in the Age of Consumption: Patients, Consumers or Citizens? Alex Mold 9. Complaining about Typhoid in 1930s Britain Rosemary Wall Part 4: Public Relations 10. Sites of Complaint and Complaining: Fever and Smallpox Hospitals in late-Victorian London Matthew Newsom Kerr 11. No Defence? Perceptions about Doctors Accused of Killing a Patient (1957-2009) June Jones and Andrew Shanks 12. Looking Back to Bolitho and on to Bristol: Lessons from the 1990s Jean McHale Afterword: Going Public: The Act of Complaining John Clarke